Shipping & returns

 


FREE SHIPPING

SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in United Arab Emirates by Butterfly Digital Printing LLC.


SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United Arab Emirates 02-03 Business days




RETURNS POLICY

Returns:

E-projectgallery looks forward for customer satisfaction. Any raised problem in your print that has arisen from manufacturer’s defects, , we will replace your canvas print, or we will find another mutually agreeable solution. Please note that because all products are made-to-order, e-projectgallery does not issue refunds.

In case of a defect, a customer can return within 14 days from the delivery of the order. Following this period, all sales are final.

 

Refunds

Responsibility for Return Shipping Costs: Return shipping costs are paid by E-projectgallery unless there are no clear reasons to reprint.

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

you did not receive them within the guaranteed time (50 business days not including 2-5 day processing)

you receive the wrong item

We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

Refunds will be made back to the payment solution used initially by the customer.


Cancellation Policy

The customer can request to cancel his/her order at any time before the order has processed within the first 24 hours with 25% of the order value as administration fee. After 24 hours, a cancellation request can be processed before the order has been shipped with 50% of the order value as design, processing, and administration fees. No cancellation allowed after dispatching the order and refusing shipments subject to 100% processing, production and administration fees.